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PAI Quality Assurance
PAI uses Total Quality Excellence (TQE) principles to
maximize results and to ensure quality is part of our
day-to-day customer support process rather than a check and
rework function. PAI will strictly adhere to these
principles to achieve the objective of providing NAVSEA and
the Warfare Centers with superior quality processes and
products.
Our four interlocking TQE approaches include:
- Detailed Quality Assurance (QA) procedures using
tailored checkpoints
- Quantitative, statistically valid sampling techniques
- Frequent direct communications with Warfare Center
TPOCs to solicit feedback/critique
- A very active systemic/process improvement action
program.
Our President, QA Director, and Task Leaders are charged
with embedding QA objectives and actions in each and every
task performed as outlined below. The PAI President will
conduct quarterly contract reviews of ongoing, completed,
and planned Task Orders. These reviews will include personal
informal visits to the government Technical Points of
Contacts to not only ensure high quality service is being
provided but also facilitate communications to make good
service even better. He allocates resources across PAI to
support quality deliverables; assists the QA Director in
reviewing deliverable processes, and reviews major
deliverables to assure their quality. He recognizes those
contributing to contract performance quality through bonuses
and other incentives and is constantly researching ways to
implement process improvement actions.
The QA Director assists in the implementation of the QA
Program and reports directly to PAI’s President. The PAI QA
Director is Mr. Dave Beagan. Mr. Beagan, a former Navy
Supply Officer, previously obtained the ISO 9001:2000
Certificate of Registration by upgrading warehousing
services at American Presidents Line, Logistics,
Incorporated and is steeped in QA expertise. He maintains
daily contact with our customers and performs independent
quality assessments of our work. He provides periodic
assessments to the President and facilitates any senior
level action that may be required to enhance PAI’s QA
processes. He ensures appropriate QA training is provided to
all PAI personnel immediately upon joining the company and
periodically thereafter. If QA issues arise the PAI QA
Director analyzes the situation to determine cause(s),
recommends fix(es) to the PAI President, and takes the
appropriate corrective action(s).
The Task Leader implements the QA Program on a day-to-day
and task-to-task basis. He or she will include in each task
plan the detailed QA performance methodology needed to
ensure the highest quality of products and services.
Specific aspects of this QA methodology include potential
cost saving ideas, innovations, templates, tools,
references, data sources, and specific performance and
review actions. They will allot sufficient time in
performance schedules for QA milestones and In Process
Reviews. The Task Leader reviews all deliverables to ensure
their quality and integration with other efforts and also
recommends QA process improvements to the QA Director. |
